Job Description
Staffing Pros, a division of VETS Inc., is recruiting for a full-time Mobile Desktop Specialist in Washington, DC. An Active Secret clearance is required for this role.
This is a hybrid position working in the Washington, DC office 1-2 days week. Work location and schedule are subject to change based on government requirements.
Responsibilities:
- Create/build, test, and deploy software packages using enterprise deployment tools such as Microsoft Configuration Manager (MCM).
- Create/build, test, and deploy MS OS images for workstations/laptops (local and remote) using enterprise deployment tools such as Microsoft Configuration Manager (MCM).
- Identify, configure, test, and deploy Active Directory Group Policies.
- Identify, evaluate, and recommend next generation mobile desktop solutions (hardware).
- Troubleshoot and resolve software deployments and other problems related to software installations impacting the mobile desktop environment.
- Schedule, plan, coordinate, and implement software package deployments.
- Work with network, firewall, and other system admin technicians to help resolve software installation problems.
- Provide status reports to Engineering Manager/Lead, as requested.
Operational Duties:
- Respond to and resolve escalated issues that may involve hardware, software, network, firewall, and/or storage related aspects.
- Troubleshoot and resolve escalated incidents/service requests from Tier II and/or planned/unplanned outages. Communicate directly with customers as needed.
- Evaluate, recommend, and support operational changes, enhancements, and modifications based on operational and/or security-related needs.
- Review mobile applications and provide solutions/recommendations on whether applications should be approved for use on the mobile platform.
- Assess, test, and integrate enterprise apps into the mobile desktop environment.
- Perform configuration backups and disaster recovery operations.
- Interface with vendor(s) to resolve hardware/software issues, garner information on future capabilities, and solicit recommendations on product enhancements and/or configurations.
- Develop, maintain, and support operational documentation. Examples include Standard Operations Procedures (SOPs), knowledge articles, user guides, back-up/contingency plans, architectural design documents and diagrams, and/or Information Assurance (IA) related documentation.
- Attend weekly engineering meetings, onsite meetings as scheduled and required, and participate in working groups in support of MRA sponsored projects.
Qualifications:
Required Qualifications:
- Bachelor’s degree and 9 years of experience in an information technology related discipline.
- 5-10 years of overall IT engineering/O&M experience (design, build, test, deploy; Tier II, Tier III, network infrastructure implementation and maintenance) with a focus on desktop deployments using Microsoft Products.
- 3+ years of experience with Microsoft Endpoint Configuration Manager (MECM) for configuration and deployment of software packages.
- Recent (or previous) experience with Virtual Private Networks (VPN). Desired knowledge starting from the structure of the VPN to the user experience in addition to basic troubleshooting skills.
- Mid-level understanding of basic network fundamentals (IP addressing and Subnetting) and understanding of firewalls.
- Recent experience with and the ability to build and manage images for Windows workstations and servers.
- Recent experience with and the ability to deploy MS OS patches/hotfixes to workstations and servers using MCM and other Microsoft tools. Recent experience with testing software packages, documenting test results, and resolving testing issues.
- Recent (or previous) experience with an enterprise-wide desktop/server migration from legacy OS to latest OS.
- Recent Active Directory experience to include configuration and creation of Active Directory Group Policies.
- Experience with O&M support activities (e.g., development of SOPs, rapid resolution of incidents/service requests/request fulfillments, monitoring and maintenance of systems, performing root cause analyses, identification and mitigation of risks to programs and services, and coordination of troubleshooting/testing activities with third party vendors.
- Interpersonal skills such as the willingness and ability to collaborate effectively, self-awareness, a natural ability to empathize with others, and excellent written and oral communication skills.
- Recent Experience working with anti-virus and encryption platforms, PKI and TLS/SSL certificate integrations; Microsoft Defender.
- Must be a U.S. citizen with an Active Secret clearance.
Preferred Qualifications:
- Experience working with enterprise mobile management vendors such as VMware, Citrix, Microsoft etc.
- Experience working with ServiceNow.
- Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs).
- Familiarity with InTune, Active Role Server (ARS) and ServiceNow management consoles and interfaces.
- ITIL ® Foundation certification.
- Basic understanding of firewall rule interoperability with MDM’s.
EEO Statement
Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Job Tags
Remote job, Full time, For contractors, Local area, 2 days per week, 1 day per week,