Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Field customer complaints when necessary

Qualifications:

• Comfortable taking telephone calls and mitigating stressful situations
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred

About Company: Pine Mountain Ski & Golf Resort, nestled in Michigan's Upper Peninsula, is a year-round haven for outdoor enthusiasts. In winter, its slopes cater to skiers of all levels, with well-groomed trails, snowboarding options, and tubing fun. Summer transforms the landscape into a golfer's paradise, boasting a challenging 18-hole championship course amidst scenic beauty. Beyond skiing and golfing, Pine Mountain invites exploration of the surrounding wilderness through hiking trails, fishing spots, and scenic overlooks. It's a perfect destination for families, couples, and outdoor enthusiasts seeking memorable experiences in a serene and picturesque setting.

Job Tags

Part time, Summer work, Outdoor,

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