Delivery Manager I Job at TekWissen LLC, Washington DC

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  • TekWissen LLC
  • Washington DC

Job Description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provider of digital technology and transformation, information technology and services

Job Title: Delivery Manager I

Work Location: Bellevue, WA 98006

Duration: 12 Months

Work Type: Contract

Job Type: Onsite

Job Description:

Responsibilities

  • Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high-quality response.

  • Responsible for ensuring compliance with defined service level agreements (SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.

  • Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.

  • Foster positive work environment and build culture of automation & innovation to improve service delivery performance.

  • Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.

  • Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.

  • Proactive identification of issues and risks, prepare strong mitigation/resolution plans.

Experience:

  • 10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.

  • Strong multi-cloud (preferred AWS & Azure) and operations management skills.

  • ITIL or similar certifications strongly preferred.

  • Excellent communication, research, analytical, and documentation skills.

  • Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Tags

Contract work,

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