Call Center Manager Job at Luxury Bath Technologies, New Orleans, LA

MCttK1hGNE5OeUVQdG45ZFA2Mis1NnVSWVE9PQ==
  • Luxury Bath Technologies
  • New Orleans, LA

Job Description

Call Center Manager – Local Home and Bath Remodeling Company
We are seeking an experienced Call Center Manager to join our dynamic team, a
trusted local leader in home and bath remodeling. If you’re passionate about
delivering exceptional customer service, building high-performing teams, and
driving operational excellence, we’d love to hear from you!

Key Responsibilities:
• Oversee the daily operations of the call center to ensure efficiency and high
performance.
• Train, mentor, and develop new hires, fostering a positive and productive team
environment.
• Monitor and evaluate team and individual performance, providing constructive
feedback and implementing improvement strategies.
• Develop and enforce performance standards, ensuring the team meets or
exceeds customer service and lead generation goals.
• Create and maintain schedules to ensure optimal staffing levels and coverage.
• Handle escalated customer inquiries and resolve issues promptly.
• Collaborate with management to develop strategies that enhance customer
satisfaction and team productivity.

Qualifications:
• Proven experience as a call center manager or similar leadership role.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team to achieve performance goals.
• Excellent problem-solving and decision-making abilities.
• Proficient in using call center software and analytics tools.
• Experience in the remodeling or home improvement industry is a plus.

Compensation:
• Pay is competitive and based on experience.
• Opportunity for performance-based bonuses.

Why Join Us?
• Be part of a growing company with a strong reputation in the community.
• Work in a supportive and collaborative environment.
• Enjoy opportunities for professional growth and advancement

 

Job Tags

Full time, Local area,

Similar Jobs

War on the Rocks

Executive Editor for AI & Defense Newsletter at War on the Rocks Job at War on the Rocks

 ...on the Rocks colleagues and contractors. Ensure Diversity of Perspectives : Balance contributions across private sector, academic, and government perspectives to ensure diverse and comprehensive coverage. Production and Design: Coordinate with Designers... 

BROWN DESIGN INC

Fashion/Internship Assistant Job at BROWN DESIGN INC

Seeking Fashion / Internship Assistant. Successful candidates will exude great pride in their work, welcome challenging assignments, viewing them as opportunities for continued learning and personal growth, be extremely detail orientated, have excellent communication skills... 

Comprehensive Rehab Consultants

Physician Assistant Job at Comprehensive Rehab Consultants

 ...SNF) or post-acute rehab center. Reasons to Join CRC : Physician-owned and operated group united by strong values and the mission...  ...evenings, weekends, or be on-call! Remote personal medical assistant who prepares your new patient notes before you see your... 

Mystique Transport

CDL A Truck Driver| Regional| Dedicated Job at Mystique Transport

 ...touch freight All Drop and hooks 2200-2500 miles a week Dedicated customer Driver bonuses Accessory pays Steady Freight Minimum Pay guarantee a week Must haves: Must have a valid CDL A license Must have 1 year of recent experience Must be... 

Cigna

Health educator Job at Cigna

 ...Collaborates Situational Adaptability Tech Savvy Optimizes Work Process Execution Support output of a key discipline within Health Engagement organization Focus on achievement of assigned goals and support in achieving functional goals Inform direct...