Job Description

*** As a condition of employment, candidates hired for a position will be expected to comply with MECU’s policies and procedures regarding vaccination requirements and workplace safety. ***

BRANCH LOCATION

Headquarters Branch

301 East Baltimore Street
Baltimore, MD 21202

POSITION SUMMARY:

Under general supervision, acts as first point of contact for members and visitors in our branches. Greets and responds to the basic queries of members; directs member traffic and refers members to Member Service Representative as needed to obtain products information and/or services that best meet their financial needs. Performs quick service transactions such as address updates or PIN resets. Screen calls throughout the day and channel to the proper staff member. Performs various clerical tasks as requested.

Knowledgeable of the credit union’s policies, products and services. Exhibits a consistent professional approach including perfect diction, communication skills and pleasing personality when interacting with the members.

QUALIFICATIONS/ADDITIONAL FUNCTIONS:

• Member focused
• Telephone etiquette
• Strong verbal communication
• Computer literate with ability to navigate Microsoft Office suite and core system
• Able to manage multiple priorities
• Dependable, professional, organized
• Able to recognize and act on referral opportunities

EDUCATION:

• High School diploma - Required

EXPERIENCE:

• One (1) year Receptionist/Administrative experience - Required
• One (1) year sales/customer service - Preferred

PHYSICAL DEMANDS:

While performing the duties of this position, the successful candidate is regularly required to
sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The
employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel.
Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up
to 25 pound objects. Specific vision characteristics required by this position include close
vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

MECU conducts credit, bond and background checks.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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